Kurt Vile & The Violators

Kurt Vile & The Violators

Saturday, Jul 14

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Nahko And Medicine For The People

Nahko And Medicine For The People

Wednesday, Aug 1

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Frequently Asked Questions

  • Q: Where is the venue located?

    1810 Chestnut Street, Chattanooga, TN 37408

    Click HERE to see the map view

  • Q: I want to rent The Signal for an event. Is that possible?

    Yes! We have flexible rental options based on the size of your event. We have more info HERE. Also, feel free to reach out to our Event Director for a tour and specific rental information.

  • Q: How can I purchase tickets for a show?

    Advance tickets can be purchased by phone at 877-987-6487 or on our website. Tickets can also be purchased in person from our box office (10am-4pm Monday-Friday) or at Songbirds Guitar Museum

    Our box office accepts CASH, VISA, MasterCard, American Express and Discover. A flat $1.00 per ticket service charge will apply to all in-person advance purchases.

  • Q: What is your refund policy?

    All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

  • Q: Can I buy tickets at the show?

    If the show hasn’t sold out, you can purchase tickets at the box office starting one hour before the doors and during the show (usually until around 10pm).

  • Q: How old do you have to be to attend shows?

    Age requirements may be different from show to show. Please review the specific age requirements for the show you wish to attend.

  • Q: So, my child can attend a show without me?

    No, all minors must be accompanied with a legal parent or guardian.

  • Q: Do I need ID to enter the venue?

    Yes. For some shows, minors are permitted with a parent or legal guardian but the parent or legal guardian must have a valid US photo ID or passport with them to enter. For 18+ shows, a valid US photo ID or passport is required for all guests.

  • Q: Do I need an ID to get a drink from the bar?

    At all shows we will check your ID upon entry at the door and stamp your hand at that time if you would like to purchase alcohol. In both cases, you will need a valid US photo ID, no matter how old you think you may look. Anyone under 21 will NOT be allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

  • What can I bring into the venue?

    We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

     

    No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
    No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
    No Outside Food or Beverage
    No Illegal Drugs
    No GoPros
    No Selfie Sticks
    No Mace
    No Backpacks
    No Hula Hoops
    No Glow Sticks
    No Umbrellas (If it rains, you can leave your umbrellas by the front door)
    No Bad Attitudes

  • Q: Are your shows seated?

    No, however, we do have limited seating available at small cocktail tables. These are first come first serve so you may need to arrive early if you plan on getting one. We also have a special requirement and ADA seating section, please call 423-498-4700 with any questions.   

  • Q: What time does the band start?

    The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.

  • Q: I want to be in the very front so what time should I arrive?

    Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather

  • Q: Can I leave and come back in later?

    No. We have a strict no re-entry policy.

  • Q: Does The Signal offer food?

    Yes! We have a small menu of locally sourced and created items from our friends at Syrup and Eggs.

  • Q: How about drinks?

    We have two full bars located within the venue. We also offer non-alcoholic options such as sodas and cold brew coffee from our friends at Mad Priest Coffee.

  • Q: I forgot my credit card and don’t have any cash!

    Don’t worry. We have an ATM in the venue.

  • Q: Can I smoke in the club?

    No. We do not allow smoking of any kind in the building, this includes vaping. We do, however, have a smoking deck available for those who want to smoke or vape.

  • Q: What about parking?

    With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by The Signal and towing is strictly enforced. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out, just ask our guest services team at the front door.

  • Q: Can I bring glow sticks to a show?

    We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

  • Q: What are your policies regarding photo/video/audio?

    Recording policies are at the bands discretion and change night to night. Generally speaking, only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

  • Q: How late are you open?

    We close at the conclusion of the concert or event

  • Q: Can you suggest a hotel?

    We have many wonderful options in the area. The Crash Pad and The Dwell Hotel are unique experiences and then The Chattanoogan, The Westin and Downtown Marriot, are great options.

  • Q: How can I stay up-to-date on Marathon’s shows?

    Follow us on socials (@TheSignalTN) to hear about new shows and low ticket warnings on before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. If you’d like to be included please sign up on our homepage.

  • Q: I think I left something at your venue. What do I do?

    Contact us during regular business hours at 423-498-4700 or stop our Box Office on Fridays 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

  • Q: Are you guys hiring?

    If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

  • Q: What is your refund policy?

    Our tickets are non-refundable and non-transferrable. If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may sell your ticket back via our Lyte Ticket Exchange.

    Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketfly from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketfly to seek a refund or exchange from Ticketfly when Ticketfly is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and Ticketfly may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

    If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Ticketfly Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Ticketfly will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.If you have questions about this policy you can contact Ticketfly at 877-435-9849

  • Q: I work for a local non-profit, can I request a donation from The Signal?

    Sure can! Just fill out the form located HERE.

  • Q: I’ve got a question that your FAQs don’t address.

    Reach out to us via our Contact Page or call us at 423-498-4700. We’ll respond as quickly as possible.