Frequently Asked Questions
Dear valued patrons,
The safety of artists, guests, and employees is our top priority. While health & safety procedures are followed on a daily basis, we will enforce the following to be sure everyone stays healthy as we bring back live events:
- Socially distanced, reserved seated and standing areas
- Masks required unless actively eating/drinking
- Temperature checks upon entry
- Sanitation procedures throughout
ADDITIONAL SAFETY PROCEDURES
- We are always closely monitoring daily updates & recommendations from the CDC and our local government.
- All staff, artists, and crew are required to wear masks from load in to load out, with the exception of artists on stage during performance.
- Ticket sales will not exceed 20% capacity.
- All guests must remain in their designated area during the concert unless leaving to use the restroom or go to the bar.
- Masks are required to enter & must remain on except when actively eating or drinking.
- All staff, guests, artists, and crew will be temperature checked upon entry. Entry is not permitted if temperature is 100.4 or higher.
- We have installed additional sanitizing stations around the venue located near exits and restrooms.
- In addition to our standard nightly cleaning procedures, we are sanitizing all door handles, surfaces, bars, etc. before, during & after every show/event.
- We have installed signs in all bathrooms with hand washing instructions to remind you all how to properly wash your hands.
- On that note, we’ve retrained our entire staff in thorough and frequent hand-washing – fronts, backs, wrists, between fingers – with soap and warm water for at least twenty seconds each time and taking frequent hand washing and dance breaks.
- Nitrile gloves are being worn and changed frequently by all appropriate staff during their shift.
- Employees must stay home if they experience fever or any symptoms and get tested before returning to work.
- Strongly encouraging staff, guests, artists, and crews to keep their hands to themselves.
- Strongly encouraging staff, guests, artists, and crews to remain socially distant.
- Encouraging everyone to sneeze and cough into their elbows.
- Strongly encouraging guests to use credit cards vs. cash.
*Safety requirements and procedures are subject to change based on local & federal regulations and/or mandates.
At this time, unless otherwise notified, all concerts and events will proceed as scheduled. However, in the case of a cancelled or rescheduled show, ticket buyers will be notified via email regarding postponement and/or refunding of tickets.
We strongly recommend that every patron follow the preventative guidelines provided by the Centers for Disease Control (CDC).
If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous of others & stay home.
Q: I am disabled or unable to stand for long periods of time. Can I still enjoy a show?
Absolutely! We have a dedicated ADA section near the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you where to go.
Q: Where is the venue located?
1810 Chestnut Street, Chattanooga, TN 37408
Q: I want to rent The Signal for an event. Is that possible?
Q: How can I purchase tickets for a show?
Q: What is your refund policy?
All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.
If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may be able sell your ticket back via Lyte – through the official fan ticket exchange.
Q: Can I buy tickets at the show?
If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.
Q: How old do you have to be to attend shows?
Age requirements may be different from show to show. Please review the specific age requirements for the show you wish to attend.
Q: So, my child can attend a show without me?
No, all minors must be accompanied with a legal parent or guardian.
Q: Do I need ID to enter the venue?
Yes. For some shows, minors are permitted with a parent or legal guardian but the parent or legal guardian must have a valid US photo ID or passport with them to enter. For 18+ shows, a valid US photo ID or passport is required for all guests.
Q: Do I need an ID to get a drink from the bar?
At all shows we will check your ID upon entry at the door and stamp your hand at that time if you would like to purchase alcohol. In both cases, you will need a valid US photo ID, no matter how old you think you may look. Anyone under 21 will NOT be allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
Q: What can I bring into the venue?
We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:
No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage
No Illegal Drugs
No Selfie Sticks
No Hula Hoops
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrellas by the front door)
No Bad Attitudes
Q: Are your shows seated?
Typically most shows are General Admission and standing room only but check the show details on our site to be sure. A seated show will be clearly noted. On every show, bar stools and cocktail tables are available in the back of the room on a first-come, first-serve basis. As a courtesy, we also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in ADA section just let our friendly staff know when you arrive and they will direct you to your seat.
Q: What time does the band start?
The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.
Q: I want to be in the very front so what time should I arrive?
Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather
Q: Can I leave and come back in later?
No. We have a strict no re-entry policy.
Q: Does The Signal offer food?
Yes! We bring in local caterers to every show for guests to purchase some delicious local fare. Learn more HERE.
Q: How about drinks?
We have two full bars located within the venue. We also offer non-alcoholic options such as sodas and cold brew coffee from our friends at Mad Priest Coffee.
Q: I forgot my credit card and don’t have any cash!
Don’t worry. We have an ATM in the venue.
Q: Can I smoke in the club?
No. We do not allow smoking of any kind in the building, this includes vaping. We do, however, have a smoking deck available for those who want to smoke or vape.
Q: What about parking?
With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by The Signal and towing is strictly enforced. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out, just ask our guest services team at the front door.
Q: Can I bring glow sticks to a show?
We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.
Q: What are your policies regarding photo/video/audio?
Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.
Here at The Signal, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.
If you are still interested in participating in our House Photography Program, fill out and submit our application for The Signal HERE! If you have other questions about the program or our photo and video policies feel free to email us at marketingasst@drinksandmusic.
Q: How late are you open?
We close at the conclusion of the concert or event
Q: How are you preventing sexual violence in the music industry?
Q: Can you suggest a hotel?
Q: How can I stay up-to-date on The Signal's shows?
Q: I think I left something at your venue. What do I do?
Q: Are you guys hiring?
If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.
Q: I work for a local non-profit, can I request a donation from The Signal?
Sure can! Just fill out the form located HERE.
Q: I’ve got a question that your FAQs don’t address.