Frequently Asked Questions

Absolutely! We have a dedicated ADA section near the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you where to go.

1810 Chestnut Street, Chattanooga, TN 37408
Click HERE to see the map view

Yes! We have flexible rental options based on the size of your event. We have more info HERE. Also, feel free to reach out to our Event Director for a tour and specific rental information.

Tickets can be purchased:

  • Via *Ticketweb

  • At our **Box Office – open Fridays from 10am-4pm (check our socials for special hours/closures)

*Tickets purchased from 3rd party resellers or any other ticketing websites are not guaranteed to be valid.

**A reduced 3% service fee will be added for all credit/debit card in-person purchases. No fees are added if paying with cash.

WHAT IS YOUR REFUND POLICY?

If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.

Age requirements may be different from show to show. Please review the specific age requirements for the show you wish to attend.

No, all minors must be accompanied with a legal parent or guardian.

Yes. For some shows, minors are permitted with a parent or legal guardian but the parent or legal guardian must have a valid US photo ID or passport with them to enter. For 18+ shows, a valid US photo ID or passport is required for all guests.

At all shows we will check your ID upon entry at the door and stamp your hand at that time if you would like to purchase alcohol. In both cases, you will need a valid US photo ID, no matter how old you think you may look. Anyone under 21 will NOT be allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

  • No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
  • No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
  • No Outside Food or Beverage
  • No Illegal Drugs
  • No GoPros
  • No Selfie Sticks
  • No Mace
  • No Backpacks
  • No Hula Hoops
  • No Glow Sticks
  • No Umbrellas (If it rains, you can leave your umbrellas by the front door)
  • No Bad Attitudes

All purses and bags are subject to search, no backpacks or large bags allowed.

Typically most shows are General Admission and standing room only but check the show details on our site to be sure. A seated show will be clearly noted. On every show, bar stools and cocktail tables are available in the back of the room on a first-come, first-serve basis. As a courtesy, we also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.

Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather

No. We have a strict no re-entry policy.

Yes! We offer popcorn and a rotating menu of offerings.

We have two full bars located within the venue. We also offer non-alcoholic options such as sodas.

Don’t worry. We have an ATM in the venue and we accept credit/debit cards as well.

No. We do not allow smoking of any kind in the building, this includes vaping. We do, however, have a smoking deck available for those who want to smoke or vape.

With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by The Signal and towing is strictly enforced. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out, just ask our guest services team at the front door.

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at The Signal, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

If you are still interested in participating in our House Photography Program, fill out and submit our application for The Signal HERE! If you have other questions about the program or our photo and video policies feel free to email us at [email protected].

We close at the conclusion of the concert or event

We’ve taken the Here For The Music pledge to build a safer environment for everyone in the music industry. We believe live music is a place for fun, community and open expression – sexual harassment and assalt do not belong. Learn more HERE.

We have many wonderful options in the area. The Crash Pad and The Dwell Hotel are unique experiences and then The Kinley, The Holiday Inn Downtown and Hotel Bo are all great options as well.

Follow us on socials (@TheSignalTN) to hear about new shows and low ticket warnings on before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. If you’d like to be included please sign up on our homepage.

Contact us during regular business hours at 423-498-4700 or stop our Box Office on Fridays 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

Reach out to us via our Contact Page or call us at 423-498-4700. We’ll respond as quickly as possible.

HAVE YOU HEARD THE NEWS?

We're moving to the Historic Choo Choo Complex! Here's all the details ->
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