1810 Chestnut St. Chattanooga, TN.
423.498.4700
Box Office: Fridays 10-4

Frequently Asked Questions

Dear valued patrons,

The safety of our guests and employees is our top priority every day.  While health/safety standards and procedures are followed on a daily basis, we wanted to make you aware of the extra precautions we’re taking to ensure everyone stays healthy during this time of heightened concern about Coronavirus (COVID-19).

WHAT WE ARE DOING:

  • We have installed additional sanitizing stations around the venue.
  • We are closely monitoring daily updates and recommendations from the CDC.
  • We are sanitizing all door handles, surfaces, bars, etc. before, during & after every show/event.
  • We have hung signs in all bathrooms with hand washing instructions.
  • Latex gloves are being worn by all appropriate staff during bar shifts & ticket scanning.
  • Every night our end-of-day cleaning team is disinfecting all hand-contact surfaces in guest-accessible areas & backstage.
  • In addition to nightly deep cleaning, we are increasing the frequency of cleaning and disinfecting all high-traffic areas throughout the day.
  • On that note, we’ve retrained our entire staff in thorough and frequent hand-washing – fronts, backs, wrists, between fingers – with soap and warm water for at least twenty seconds each time.
  • Employees have also been instructed to never come to work if they experience fever or any symptoms.

At this time, unless otherwise notified, all concerts and events will proceed as scheduled. However, in the case of a cancelled or rescheduled show, ticket buyers will be notified via email regarding postponement and/or refunding of tickets.

We strongly recommend that every patron follow the preventative guidelines provided by the Centers for Disease Control (CDC).

If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous of others & stay home.

If you have questions, please don’t hesitate to email us at info@thesignaltn.com or call us at (423) 498-4700.

Thank you!

  • Q: I am disabled or unable to stand for long periods of time. Can I still enjoy a show?

    Absolutely! We have a dedicated ADA section near the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you where to go.

  • Q: Where is the venue located?

    1810 Chestnut Street, Chattanooga, TN 37408

    Click HERE to see the map view

  • Q: I want to rent The Signal for an event. Is that possible?

    Yes! We have flexible rental options based on the size of your event. We have more info HERE. Also, feel free to reach out to our Event Director for a tour and specific rental information.

  • Q: How can I purchase tickets for a show?

     

    Tickets can be purchased:

    *A reduced service fee ($1-$2 per ticket) will be added to all in-person purchases.

  • Q: What is your refund policy?

    All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

    If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may be able sell your ticket back via Lyte – through the official fan ticket exchange.

  • Q: Can I buy tickets at the show?

    If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.

  • Q: How old do you have to be to attend shows?

    Age requirements may be different from show to show. Please review the specific age requirements for the show you wish to attend.

  • Q: So, my child can attend a show without me?

    No, all minors must be accompanied with a legal parent or guardian.

  • Q: Do I need ID to enter the venue?

    Yes. For some shows, minors are permitted with a parent or legal guardian but the parent or legal guardian must have a valid US photo ID or passport with them to enter. For 18+ shows, a valid US photo ID or passport is required for all guests.

  • Q: Do I need an ID to get a drink from the bar?

    At all shows we will check your ID upon entry at the door and stamp your hand at that time if you would like to purchase alcohol. In both cases, you will need a valid US photo ID, no matter how old you think you may look. Anyone under 21 will NOT be allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

  • What can I bring into the venue?

    We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

     

    No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
    No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
    No Outside Food or Beverage
    No Illegal Drugs
    No GoPros
    No Selfie Sticks
    No Mace
    No Backpacks
    No Hula Hoops
    No Glow Sticks
    No Umbrellas (If it rains, you can leave your umbrellas by the front door)
    No Bad Attitudes

  • Q: Are your shows seated?

    Typically most shows are General Admission and standing room only but check the show details on our site to be sure. A seated show will be clearly noted. On every show, bar stools and cocktail tables are available in the back of the room on a first-come, first-serve basis. As a courtesy, we also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in ADA section just let our friendly staff know when you arrive and they will direct you to your seat.

  • Q: What time does the band start?

    The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.

  • Q: I want to be in the very front so what time should I arrive?

    Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside. Our line is outdoors so be prepared for weather

  • Q: Can I leave and come back in later?

    No. We have a strict no re-entry policy.

  • Q: Does The Signal offer food?

    Yes! We bring in local caterers to every show for guests to purchase some delicious local fare. Learn more HERE.

  • Q: How about drinks?

    We have two full bars located within the venue. We also offer non-alcoholic options such as sodas and cold brew coffee from our friends at Mad Priest Coffee.

  • Q: I forgot my credit card and don’t have any cash!

    Don’t worry. We have an ATM in the venue.

  • Q: Can I smoke in the club?

    No. We do not allow smoking of any kind in the building, this includes vaping. We do, however, have a smoking deck available for those who want to smoke or vape.

  • Q: What about parking?

    With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is street parking available and some privately owned paid lots nearby. These lots are not owned by The Signal and towing is strictly enforced. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out, just ask our guest services team at the front door.

  • Q: Can I bring glow sticks to a show?

    We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

  • Q: What are your policies regarding photo/video/audio?

    Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

    Here at The Signal, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

    If you are still interested in participating in our House Photography Program, fill out and submit our application for The Signal HERE! If you have other questions about the program or our photo and video policies feel free to email us at marketingasst@drinksandmusic.com.

  • Q: How late are you open?

    We close at the conclusion of the concert or event

  • Q: Can you suggest a hotel?

    We have many wonderful options in the area. The Crash Pad and The Dwell Hotel are unique experiences and then The Chattanoogan, The Westin and Downtown Marriot, are great options.

  • Q: How can I stay up-to-date on The Signal's shows?

    Follow us on socials (@TheSignalTN) to hear about new shows and low ticket warnings on before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. If you’d like to be included please sign up on our homepage.

  • Q: I think I left something at your venue. What do I do?

    Contact us during regular business hours at 423-498-4700 or stop our Box Office on Fridays 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

  • Q: Are you guys hiring?

    If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

  • Q: I work for a local non-profit, can I request a donation from The Signal?

    Sure can! Just fill out the form located HERE.

  • Q: I’ve got a question that your FAQs don’t address.

    Reach out to us via our Contact Page or call us at 423-498-4700. We’ll respond as quickly as possible.