Q: Where is the venue located?
1810 Chestnut Street, Chattanooga, TN 37408
Q: I want to rent The Signal for an event. Is that possible?
Q: How can I purchase tickets for a show?
Our box office supports both Exit/In and Marathon Music Works. Advance tickets can be purchased by phone at 877-987-6487 or online at www.marathonmusicworks.com or www.exitin.com. Tickets can also be purchased in person from our box office (10am-4pm Fridays and 2 hours prior to show door times). The box office accepts CASH, VISA, MasterCard, American Express and Discover. A flat $1.00 per ticket service charge will apply to all in-person advance purchases.
Q: What is your refund policy?
All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.
Q: Can I buy tickets at the show?
If the show hasn’t sold out, you can purchase tickets at the box office starting one hour before the doors and during the show (usually until around 10pm).
Q: How old do you have to be to attend shows?
Most of our shows are all ages, but age requirements may be different from some shows. Please review the specific age requirements for the show you wish to attend.
Q: So, my child can attend a show without me?
Yes, as long as the show is all ages, anyone with a ticket can attend a show. The decision to allow a minor to attend a show or event is determined by a parent or legal guardian.
What can I bring into the venue?
We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:
No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage
No Illegal Drugs
No Selfie Sticks
No Hula Hoops
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrellas by the front door)
No Bad Attitudes
Q: Do I need ID to enter the venue?
For all-ages shows, you will not need an ID to enter the venue. If the show has age requirements, you will need a valid, unexpired, government issued photo ID.
Q: Do I need an ID to get a drink from the bar?
During all-ages shows, we have ID stations where you can show your ID to get a stamp or wristband. With that, you can get an alcoholic drink from the bar. During shows with an age requirement, we will check your ID at the door and stamp your hand at that time. In both cases, you will need a valid, unexpired, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.
Q: Are your shows seated?
Typically, no, but check the show details online. A seated show will be cleared noted. On every show, bar stools and cocktail tables that are available on a first-come, first-serve basis. We also have an ADA viewing area near the stage. Patrons with special needs should call 615-891-1781 in advance to make arrangements.
Q: What time does the band start?
The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.
Q: What's the earliest I can get in for a show?
First, check the door time on your ticket. That’s when we open the main room. But, if you want to get in earlier, we open our vestibule an hour BEFORE doors. You must have a ticket to enter the vestibule and you can quickly get into the main room from there.
Q: I want to be in the very front so what time should I arrive?
We offer several entry options. You can come to our bar next to the box office at 4pm or line up at the front doors. In both cases, the room opens at the listed door time. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.
Q: Can I leave and come back in later?
No. We have a strict no re-entry policy.
Q: Does Marathon offer food?
Yes! We have a taco and nacho cart with food from Hurry Back as well as grilled cheese and coffee options. Want a latte? Need a veggie taco? In the mood for a caprese grilled cheese? We can take care of you!
Q: How about drinks?
We have two full bars located within the venue and two more full bars connected to the venue. Additionally, Hurry Back offers high gravity beers and local beers at the taco cart. We also offer non-alcoholic options such as sodas and coffee.
Q: I forgot my credit card and don’t have any cash!
Don’t worry. We have an ATM in the venue.
Q: Can I smoke in the club?
No. We do not allow smoking of any kind in the building. We have a back deck available for those who want to smoke or vape.
Q: What about parking?
With our shows and events, we suggest using taxis or a rideshare service like Uber or Lyft. If you choose to drive, there is street parking and some availability at nearby parking lots. We suggest leaving your personal items in your car. Oh, and if you’ve had a big night and need a ride home, we’re happy to help you out.
Q: Can I bring glow sticks to a show?
We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.
Q: What are your policies regarding photo/video/audio?
Recording policies are at the bands discretion and change night to night. Generally speaking, only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.
Q: How late are you open?
Some shows run longer than others, but our bar at William Collier’s stays open until 2am. Sometimes the artists even come out for a drink, so hang out with us!
Q: Can you suggest a hotel?
Our preferred hotel is the Holiday Inn Express Nashville Downtown. Follow this link to book a room using our discount: Marathon Music Works Booking Link
Q: How can I stay up-to-date on Marathon’s shows?
Follow us on socials (@MMusicWorks) to hear about new shows and low ticket warnings on before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. If you’d like to be included please sign up HERE.
Q: I think I left something at your venue. What do I do?
Contact us during regular business hours at (615) 891-1781 or stop our Box Office Mon-Fri 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.
Q: Are you guys hiring?
If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.
Q: What is your refund policy?
Our tickets are non-refundable and non-transferrable. If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may sell your ticket back via our Lyte Ticket Exchange.
Policies set forth by our clients, including venues, teams and theaters, generally prohibit Ticketfly from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Ticketfly to seek a refund or exchange from Ticketfly when Ticketfly is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and Ticketfly may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
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Q: I’ve got a question that your FAQs don’t address.
Reach out to us via our Contact Page or call us at 615-891-1781. We’ll respond as quickly as possible.